SpecialOpsTools is located in Arizona. For most of the year, that puts us on west coast time -which is 3 hours earlier than you east coast early risers. Please keep in mind the the time zones. Give us till noon on Mondays (we're slow from off roading all weekend.) We will do our best to get back to you as soon as we can.
The fastest, and best way to reach us is by the contact form. Submissions are sometimes responded to in the dead of night if we're having trouble sleeping, but definitely on the next working day. It saves time and is the best way to get your problem solved quickly. "A picture is worth a thousand words". Never has this been more true than when it comes to customer service inquiries. Please include a picture of your tire inflator and/or the issue on the form. It will help us help you.