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Product Returns

A RMA (Return Merchandise Authorization) number is required, and must be written on the outside shipping carton.

To request a RMA number please compleat this form: RMA REQUEST

  • Returns must be packaged securely in an outer carton
  • Do not write on the product packaging itself. Write only on the outer shipping carton.
  • Packages received without a Return Authorization Number written clearly on the outer carton will be refused or credit will not be issued.
  • Returnable items must be received by us within 30 days of the product being received by you the customer. (determined by FedEx  Tracking info)
  • Returned product must be in new, re-saleable condition, with all original boxes, packaging, parts, cables, manuals, etc.
  • Upon receipt, all returns will be inspected, and, at our discretion, credit may be refused or a restocking fee of 5%-10% may be assessed.
  • Original shipping charges will not be refunded.
  • Customer is responsible for shipping costs incurred to return products.

Some Circumstances in which credit will not be issued but not limited to:

  • Product has been installed and/or used
  • Product has been damaged from an attempt to be installed and/or used
  • Product is shipped back without original box, manual and/or parts
  • Seal on parts is broken
  • Product serial number does not match that of which was original shipped to buyer
  • Product is deemed not resell able due to customers own actions in dealing with the product

No returns will not be accepted without an RMA unmber .

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